FREQUENTLY ASKED QUESTIONS
you will immediately receive a confirmation email from Yakota Cosmetic upon completion of the checkout process. If you have not received a confirmation email, please double check for a valid email address, then check your spam folder, also if you create an account in our website you can go in to your account and you will see the details of your order in dashboard account.
yes, just reach out to our team with your name, order number & updated address. If your order has already been shipped, you must contact the shipping provider to change your address.
yes, Yakota Cosmatic ships anywhere that accepts packages from Malaysia. please confirm your countries shipping policies, Yakto Cosmetic is not responsible for any custom/duty/or import taxes.
Yes we will restock items within 1-3 weeks.
our current processing time is 1-2 business days, meaning it takes us that amount of time to prepare your order for shipment. shipments can take anywhere from 1-3 business days to reach you if you are located in Malaysia, and 3-12 business days to another countries.
Yakota Cosmetic accept any returns or exchanges. if you are not fully satisfied with your purchase, but please make sure the products is in good condition and not damaged. do please contact us when you are willing to make a returns.
CONTACT US
Mercu Summer Suites, 8, Jalan Cendana, WP, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
